We are always happy to offer you an exchange on a product if you are not happy with your purchase.

We are not able to exchange any VIP Event sale items so please choose carefully.

 

We need to receive the item back in it's original state and within 14 days of purchase.

No credits are offered if you have changed your mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an order.

 

 

 

If you want to exchange an item, for example for a different size, you will need to contact Cheeki Brands via orders.

 

Email:   orders@cheekibrands.com.au.

 

 

When we receive the request for exchange we will contact you regarding payment of the exchange costs and you will be issued a Returns Authorisation (RA) number. Exchanges incur a $7.00 re-stocking fee and an actual delivery charge. Please remember that you are only able to exchange items within 14 days of the date you received them.

 

Items you return to us for exchange must be in their original condition.

What do we mean by original condition?

To return an item or items to us, the items must be brand new, in the condition they were sent to you in.

 

Items must have:

Their original labels and tags.

Packaging as supplied by the manufacturer. The plastic bag they arrived in, complete with the stock label.

 

Items must not:

Have been used or worn.

Be dirty, soiled or wet.

Be marked, damaged or scratched.

 

 

We strive to offer the best service we can. But, very occasionally, things will go wrong. If you receive an item that's damaged, or faulty, you can return it to us, free of charge, for a replacement or full refund. If you elect to receive a replacement item, we will pay the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge.

Please note: We cannot provide a refund for items whereby the 'Instructions of Use' have not been followed correctly or where there is evidence of  “wear and tear”.

We will email you a unique customer RA number.

• Exchanges: Return the product to be exchanged. Be sure to include your unique customer RA number on your package and you will also need to include a self-addressed prepaid satchel for your new replaced products to be returned in. If you wish to return a product that is not faulty a $7.00 re-stocking fee is charged per transaction.

• Returns for faulty stock: Return the product to be refunded via postage. Be sure to include your unique customer RA number on your package. You will be credited for the products as soon as we receive them, if deemed faulty.

 

All exchanges/returns must be sent to the following address:

Mailing Address:  

PO Box 321

Mitcham Shopping Centre

TORRENS PARK  SA  5062

Australia